Frequently asked questions

What are your most popular scents?


Fairy Glen and Fiddlers Green are our candle favourites since we started to sell to the public. Narnia is our top scent for use in a bathroom space




Who should I contact about my order?


We love our candles and we hope you will too! If you have any questions or thoughts about your order please email drumrosscandleco@gmail.com or click here and we will be happy to assist you.




Can I send candles as a gift?


Yes, we would be honoured to send a gift on your behalf. Every candle package arrives with complimentary gift wrapping. All you have to do is change the shipping address to the gift recipent address. We will also be happy to include a special note at no additional charge! You can write you gift note at the checkout




What is my candle made of?


Every Drumross candle is made with natural soy wax, a handpicked blend of pure essential oils and a natural cotton wick for a clean long lasting and even burn.




Why Soy wax and essential oil blend?


Soy wax and essential oils have numerous health and environmental benefits. Soy wax is the natural vegan option, unlike paraffin wax that may contain toxins. Soy wax contains no petrol or soot that would blacken walls and ceilings. It has a long lasting burn. It is derived from a renewable resource (soy bean) and is biodegradable and easy to clean up with soap and water.




How long should I burn my candle?


When you recieve your Drumross candle let it burn long enough to allow the melted wax on the surface to reach the edge of the container. This may take 2-4 hours depending on the size of your candle.




Can I exchange my candle for another scent?


We are happy to exchange any unused candles in their original packaging within 7 days of receiving your order. Please email drumrosscandleco@gmail.com for details on how to return your candle. We are sorry we do not offer refunds on any orders. You will be responsible for paying your own return shipping costs.





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